Basically, with Shopify, you can trust that your data is safe. Through Shopify, we accept credit cards, Paypal, Apple Pay, Google Pay, and more. Many brands you are familiar with also use Shopify for payments. We take your data security very seriously, and we do not store any of your credit card or payment information on our website or on our servers. Our payment processor is Shopify, which meets all 6 categories of PCI standards. Do you use secure checkout for my payments? Order Number - Your Order Number can be found in your order confirmation email and starts with an S.Įmail Address - You’ll need to provide the email that was used to place your Lume order. To submit a return request, you’ll need the following information:
All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. Once your request is approved, you will receive a prepaid return label via email. If you'd like to proceed with a return, please click here to submit a return request. * For orders that include a boxed sampler pack of multiple mini items, please note that all mini products must be returned to be eligible for a refund. We allow customers to return their Lume products within 60 days of purchase for a refund minus return shipping. If you need help with a Return, click here to submit a return requestĮven though Lume is a personal care product, we are always glad to honor our return policy. To track your order, visit or click here How do I return my order? Reach out to us at Order Tracking & Returns Where is my order?
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